PBX, contact centre and voice carriage services are more important than ever. However in discussions with partners and clients we found that they were wanting to eliminate CAPEX and move to a subscription-based model, increase fault-tolerance and improve their disaster recovery options without it costing a fortune, and generally improve flexibility. So we developed Managed UCC Professional and Managed UCC Enterprise offerings to suit diverse feature needs and budgets of partners and clients, both offerings run on VMWare. As such, clients benefit from features such as VMware HA (High Availability) and vMotion to move the system between VMware hosts during maintenance without downtime. And we’ve bundled in SIP voice carriage, which is delivered direct to each solution instance in the datacentre to help ensure crystal-clear call quality and eliminate the potential for drop-outs.
Cloud Plus Managed UCC Professional is a highly reliable, feature rich, yet cost-effective IP PBX and Unified Communication and Collaboration (UCC) platform. It is an ideal option for clients looking to replace legacy key system or PBX platforms and also for large clients requiring a relatively low cost per user that don’t require the additional features available with Managed UCC Enterprise. Part of our Cloud Solution Framework, Managed UCC Professional is designed to work seamlessly with our other services. As such, clients benefit from a comprehensive and tightly integrated solution offering enhanced reliability and none of the finger-pointing that occurs when dealing with multiple suppliers. Clients buying Managed UCC Professional can rest assured that it is covered by our 100% Uptime Guarantee backed by rebates. And like all of our services, partners and clients can expect 100% Committed support.
Cloud Plus Managed UCC Enterprise is an extremely robust IP PBX and Unified Communications & Collaboration (UCC) platform with a very deep feature-set based on Mitel MiVoice Business. It is designed to meet the needs of clients from 10 to 130,000 users in a single-site solution, or a multi-site solution that spans the globe. The ability to use a variety of interfaces (handset, desktop, mobile and web) coupled with features like Dynamic Extension (simultaneous ring on up to 8 devices), Hot Desking (ability to log onto any designated handset) and Unified Messaging provides an enviable level of mobility and time savings through enhanced workforce efficiency. Residing on Cloud Plus Virtual Datacentre it benefits from VMware High Availability (HA) by default and Cloud Plus can design a solution that spans multiple Cloud Plus datacentres for enhanced fault tolerance as required.
Cloud Plus Managed Contact Center Enterprise is a fully-featured multimedia contact centre platform that integrates seamlessly with Managed UCC. Based on Mitel MiContact Center, it includes intelligent speech-enabled Interactive Voice Response (IVR) routing that can be customised to suit the needs of the most demanding clients, ability to handle communication across a variety of contact channels (e.g. voice, email, chat, SMS, social and 3rd party media), outbound dialling and messaging, and integration with Salesforce and other major Customer Relationships Management (CRM) platforms. Managed Contact Centre resides alongside Managed UCC on Cloud Plus Virtual Datacentre and also benefits from VMware High Availability (HA) by default with the potential for enhanced fault tolerance options as required.
Cloud Plus IP Voice is a business-grade SIP trunk service that is delivered either in conjunction with Managed UCC / Managed Contact Centre or direct to a Partner / Client managed system over the Cloud Plus Network. Typically sold per-channel, it includes unlimited 13/1300, local, national and mobile calls within Australia and tends to deliver substantial savings to clients that have historically paid for PSTN and ISDN lines along with usage-based fees for their calls. Fault-tolerant solutions are possible by delivering trunks from different Cloud Plus datacentres with either active/active or active/passive call routing.
Grill’d have been a customer of Cloud Plus for many years. We have found their customer service exceptional and their technical capabilities outstanding. We operate in a fast changing and very dynamic environment and require our suppliers to be agile in approach. We require a high degree of performance and stability within our hosted server and network environment and a personalised service – Cloud Plus provide this.
Ray Ryan, Head of ICT
Cloud Plus provide an MPLS network and managed firewall connecting our Central Support Office and our restaurants across the country. Cloud Plus helped with the design and implementation of new network devices with automated redundancy and failover along with provisioning new services across our restaurant estate and in our Central Support Office. Cloud Plus took the time to understand our business and our specific requirements. They then designed a solution to meet these needs and provided recommendations regarding future proofing the environment. They went above and beyond to get the right solution in place and have provided continual support for our environment. The Cloud Plus team are friendly, knowledgeable and always willing to help.
Craig Virago, National IT Manager
Cloud Plus are a highly professional and knowledgeable cloud provider who operate with a personal touch. Here at Systima we have enjoyed a 5 year long-term trusting relationship with Cloud Plus. They have consistently provided us with excellent service, including efficient, comprehensive and extremely reliable infrastructure. They have a sound understanding of our organisation and of our clients’ requirements and offer an invaluable ongoing strategic alliance.
Andrew Mavroudis, Partner
At TDL we place utmost importance on relationships and technical excellence. When choosing a partner to deliver services on our behalf we expect our partners to also demonstrate the same values. We have partnered with Cloud Plus for 7 years now and are proud to represent their holistic managed WAN and Firewall services to our customers.
Evan Duryea, National Practice Manager
– Thomas Duryea Logicalis
We’ve worked in partnership with Cloud Plus for over 5 years. It’s a relationship that’s built on trust which is extremely difficult to achieve in today’s market. We know that when we approach Cloud Plus with an opportunity they will work in collaboration with us to achieve the best outcome for our customers. They are incredibly knowledgeable and more than that, they are 100% honest and up front so if something is going to be difficult to deliver they will tell us. It’s a partnership that continues to strengthen and flourish with both businesses completely invested in it. It was a privilege to win the CRN Working Together Impact Award in 2017 with Cloud Plus.