In the video, you can learn how to:
- Handle Automatic Attendant (IVR) call
- Use conference bridge
- Enter the Conference room as a participant
1. IVR AND CONFERENCING
2. INBOUND OUTBOUND CALLING
In the video, you can learn how to:
- Receive inbound calls
- Make outbound calls
- Call handling using the deskphone and/or the Cloud Plus softphone
- Receive ring group calls
- Check if the calls are encrypted
3. CALL TRANSFER
In the video, you can learn how to:
- Use call transfer
- Use Attendant and Direct transfer
- Transfer using deskphone
- Transfer using the Cloud Plus softphone
4. CALL PARKING
In the video, you can learn:
- What is the Call parking feature
- How to park a call
- How to retrieve parked call
5. VOICEMAIL
In the video, you can learn how to:
- Call into the Voicemail system
- Leavee the voice message
- Retrieve the voice message
- Use Voicemail to Email function
6. STATUS MONITORING
In the video, you can learn:
- What is the call status monitoring
- How to use deskphone monitoring key
- How to use the Cloud Plus softphone monitoring
7. REPORTING
In the video, you can learn:
- How to set Call recording
- What are the call recording access rights
- How to use call search and filter
8. CALL RECORDING
In the video, you can learn:
- How to set Call recording
- What are the call recording access rights
- Learn how to use call search and filter
9. USER PORTAL
In the video, you can learn:
- Retrieve messages from the Voicemail menu
- How to set Voicemail
- Access call recording
- Display the Call Details Records (CDR)
- Display user’s missed calls
- Access to user extension setting