1. What is your role at Cloud Plus?
Sales Assistant. I engage with Partners and Clients alongside the Channel Account Executives to ensure they are getting the support they need. I am mostly busy working on quotes. Then I send forms when a Partner / Client is ready to proceed and provide special instructions as needed to the Service Delivery team.
2. How long have you been in that role?
I have been working in my current role for the last 3 years. Previously, I worked in a Service Delivery role for about a year and a half. There I accepted and tracked orders from Partners and Clients, placed those orders with various carriers and manage them until completion.
3. How did you get into the ICT industry?
After a short stint working in customer support for Toshiba, I somehow ended up in tech support for TPG Telecoms way back in 2006. I took on a more senior role after I was moved to another team assigned to provide support for “Chariot”, which was acquired by TPG. My last role before leaving was in Networks as a MACD engineer where I attended to Network related MAC’s (moves/adds/changes).
4. What do you enjoy most about the ICT industry?
It makes sense, things are created to work in a specific way and there is a process that they all follow in order to operate properly. So if it breaks down, you just need to retrace those steps in order to fix things.
5. What did you do before Cloud Plus?
Provisioning Engineer at M2 Group. Mainly handled the ordering of the ADSL2 and NBN services. I also handled number porting.
6. What’s the best thing about working at Cloud Plus?
Flexibility, close knit group, and a boss that I can be proud of.
7. What do you enjoy doing when you are not working?
Racing Mini 4WD. It’s a hobby that allows you to exercise your creativity in assembling and setting up your cars, and at the same time, enjoy racing them against fellow enthusiasts. To give a brief history, there was a boom in the late ’90s and early 2000s that came with Anime being shown locally. At the time, I just graduated, so the kits and tools I used were limited due to budget and technology. Eventually, I had to retire, and the hobby started fading as well. Recently though, there has been a resurgence, and races are being held everywhere. I can now spend more on kits and tools and race even more competitively compared to two decades ago. The fact that I have started winning after recently coming back makes me happy and is fueling my desire to keep racing.
8. What is the first music tape/CD/record you ever purchased?
Guns N Roses – Use your Illusion I and II.
9. Best holiday destination?
My Bed. But if I had the resources, I’d probably go to Japan and race in their Mini 4WD Japan Cup Tournaments.
10. Favourite movie?
Disaster movies like The Day after Tomorrow and 2012. These types of movies with big budget productions have imagery that are so massive in scale and I appreciate watching on a big screen.
10. Looking to the future… In five years I will be: